These Terms and Conditions apply to all services provided by Transfer Baltici Split (“we”, “our”, “us”), in particular to the transport of passengers, private transfers, airport transfers, long-distance journeys and excursions with passenger vehicles. The version of these Terms and Conditions valid at the time of booking shall apply.
We reserve the right to amend these Terms and Conditions at any time. The current version is published on our website and is available for inspection upon request. By using our services, you accept these Terms and Conditions as binding. Any deviation from these Terms and Conditions is only valid if confirmed by us in writing. If the customer’s terms and conditions conflict with these Terms and Conditions, our Terms and Conditions shall take precedence, even if we do not expressly object to them.
2. Booking and Conclusion of Contract
All offers from Transfer Baltici Split are non-binding and subject to availability. A transport contract is concluded when:
you place a booking with us (by phone, email, WhatsApp, online form or other written request), and
we confirm the booking in writing (e.g. by email or booking confirmation), or
we actually provide the ordered service.
The customer is responsible for providing all information necessary to carry out the service correctly, such as pickup address, destination, date and time, number of passengers, vehicle category, number of pieces of luggage and, for airport transfers, the correct flight details. This information must be provided in good time and in a final, binding form. Transfer Baltici Split is not obliged to verify the accuracy of the data provided by the customer.
3. Subject of the Contract and Services
The subject of the contract is the authorized carriage of persons according to the details specified in the booking. Any changes to the agreed pickup time or location must be communicated to us immediately. Any damage, costs or delays resulting from a missing or late notification shall be borne by the customer.
For airport pickups, our driver will wait at the agreed meeting point (for example, in the arrivals hall with a name sign) at the confirmed pickup time. A reasonable free waiting time is included (as specified in our offer or on our website). If there is no contact with the passenger within this period and no updated information is provided, the driver may leave and the service will be considered as provided. In such a case, the full fare may be charged as a no-show.
Additional waiting time or extra detours requested by the customer may be charged according to our current price list.
Transfer Baltici Split reserves the right to transfer rights and obligations arising from the contract to another carefully selected partner company or subcontractor. In such a case, the customer will be informed. The customer has the right to object within a reasonable period; if the service is still used, the transfer is considered accepted.
We further reserve the right to exclude from transport any person who endangers safety, does not follow the driver’s instructions, is under severe influence of alcohol or drugs, or deliberately or grossly negligently damages or soils the vehicle.
4. Prices
Unless otherwise agreed in writing, the current prices published on the website of Transfer Baltici Split at the time of booking shall apply, or the individual price confirmed in writing (e.g. by email) at the time of contract conclusion.
All prices are stated in Swiss francs (EUR) and include the applicable VAT where required by law. Unless explicitly stated otherwise, prices include the transport of passengers with normal luggage. Transport of bulky goods, special baggage or animals may require a separate agreement and may incur additional charges.
Additional costs such as parking fees, road tolls or special access charges, if not already included in the agreed fare, may be charged separately. These details will be communicated as clearly as possible before or during the booking process.
5. Rights and Obligations of the Customer
The customer and all passengers are required to behave in such a way that the safety and proper functioning of the journey is ensured. The instructions of the driver must be followed at all times, especially with regard to safety (e.g. wearing seat belts, proper use of child seats, safe boarding and leaving the vehicle).
Smoking is strictly prohibited in all vehicles. Passengers must avoid soiling or damaging the vehicle. In case of excessive soiling (for example due to vomit or spilled drinks), we reserve the right to charge a special cleaning fee.
If a passenger behaves in a way that significantly disrupts the service, endangers safety or repeatedly disregards the driver’s instructions, the driver may terminate the journey prematurely. In such a case, the agreed fare remains fully payable, and Transfer Baltici Split reserves the right to claim compensation for any damages.
The customer (and, where applicable, the contracting party who made the booking) is liable for all damages caused to the vehicle or third parties by him/her or by the passengers, intentionally or through negligence.
6. Rights and Obligations of the Contractor
Transfer Baltici Split undertakes to provide a roadworthy, technically safe and regularly maintained vehicle, in a clean and hygienic condition, in compliance with Swiss road traffic regulations.
We strive to perform all journeys punctually and reliably. However, safe driving and compliance with traffic regulations always take priority over strict adherence to scheduled times.
7. Terms of Payment
Unless otherwise agreed, the agreed price is due upon completion of the journey and is usually paid directly to the driver in cash or by an accepted electronic payment method. Upon request, the customer will receive a receipt.
If payment by invoice has been agreed, the invoice must be paid in full within the payment term stated on the invoice (usually 14 days from the invoice date) without deduction. In case of late payment, we may charge default interest and reminder fees (for example, CHF 10.00 per reminder), as permitted by law.
8. Withdrawal and Cancellation
Both parties have the right to withdraw from the contract in accordance with applicable legal provisions. Cancellations by the customer must be made in writing (e.g. by email) and are only valid once confirmed by Transfer Baltici Split.
Unless otherwise stated in the booking confirmation or on our website, the following cancellation rules apply:
Cancellation up to 24 hours before the start of the journey: free of charge.
Cancellation less than 24 hours before the start of the journey: up to 50% of the agreed price may be charged.
Cancellation less than 12 hours before the start of the journey or no-show: up to 100% of the agreed price may be charged.
In the event of a no-show (the passenger does not appear at the agreed pickup point and no contact is made), the service is considered provided and the full fare may be charged.
9. Liability and Warranty
Transfer Baltici Split is liable within the scope of the statutory liability insurance and applicable Swiss law. Beyond the mandatory statutory provisions, our liability is limited to the amount of the agreed fare, unless the damage was caused intentionally or by gross negligence.
We are not liable for delays, service interruptions or failures caused by force majeure or circumstances beyond our control, such as severe weather, road closures, accidents, unexpected traffic jams, strikes, official orders or vehicle breakdowns that could not reasonably have been prevented.
If a vehicle is not provided on time due to external circumstances despite reasonable planning, any claims for consequential damages by the customer (such as missed flights, lost accommodation, etc.) are excluded, except in cases of intent or gross negligence.
Customers are obliged to report any complaints about the service to us as soon as possible and, where feasible, immediately after the journey or upon becoming aware of the issue. If no timely complaint is made, the service is generally considered provided properly.
10. Applicable Law and Place of Jurisdiction
All legal relationships between Transfer Baltici Split and its customers are subject exclusively to Swiss law. The place of jurisdiction, to the extent permitted by law, is Split, Croatia.
11. Final Provisions / Severability Clause
Should individual provisions of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a valid and enforceable provision shall be deemed agreed which comes closest to the economic purpose of the original provision. The same applies in the event of gaps in these Terms and Conditions.
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